Arab Bank for Investment and Foreign Trade (Al Masraf) selects TLC Engine digital change management and training platform
The Temenos Learning Community (TLC) Engine will offer Arab Bank for Investment and Foreign Trade (Al Masraf) a one-stop-shop to accelerate employee learning and efficiency while reducing business operational risk
Arab Bank for Investment and Foreign Trade (Al Masraf), which signed for Temenos T24 Core Banking in 2017, has now licensed the Temenos Learning Community (TLC) Engine. TLC Engine is a banking-specific digital change management and training platform.
Abu Dhabi-based bank, Al Masraf offers a full range of corporate, Islamic and commercial banking services throughout the United Arab Emirates. The relationship between Temenos and Al Masraf is now further cemented with Al Masraf’s decision to roll out training and testing for its 400 employees across all departments with the TLC Engine, as part of the ongoing digital transformation project.
Utilizing TLC Engine’s end-to-end process tool, Al Masraf will ensure that any changes it makes to its T24 Core Banking operating procedures are always captured, documented and fully up to date. This in turn will allow Al Masraf to create bespoke testing and certification paths within TLC Engine’s training tool. By offering training that incorporates Al Masraf’s own processes and specific use of T24 Core Banking, Al Masraf will accelerate the knowledge and skill levels of all staff, from interns to senior management. This will result in Al Masraf seeing a decrease in time spent in user acceptance training, and an increase in employee engagement.
Al Masraf will also look to enhance overall risk and compliance monitoring through TLC Engine’s Digital Control, an additional module that provides an added layer of risk and compliance support. The module acts as a registry for the bank-specific controls that need to be put in place, showing severity levels, probability and mitigation plans.
Ahmed Alrefaei, Chief Operating Officer, Arab Bank for Investment and Foreign Trade (Al Masraf) commented:
Dale Thomas, Director of the Temenos Learning Community said:
With TLC Engine, financial institutions can record, update and cascade their unique business processes, using the Temenos Standard Operating Procedures (TSOP) as a basis. TLC Engine then utilizes these processes to support the ongoing training of staff across the bank’s entire organization. TLC Engine also enables banks to train, test and certify their teams in Temenos software solutions, offering access to the official Temenos content and certification processes found across the Temenos Learning Community programs.